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Support for Tourists

Travel Insurance

Before your trip, make sure to get travel insurance that offers coverage for medical expenses incurred due to injury or illness in Japan and for repatriation to the Philippines in case of an accident/emergency. You can get such service for as low as 1,540 JPY (est. ₱700).

Work Restrictions

Any foreign visitor entering Japan must have a valid passport for the duration of their stay, and all visitors must comply with the conditions of their visas.

Foreign nationals wanting to work in Japan require an appropriate working visa. Japan visa requirements clearly state working or engaging in any paid activities on a short-term stay or tourist visa is strictly forbidden.

Lost Passport

If your passport was stolen, you are advised to report the loss/theft to the local Japanese Police Station and obtain a police report. In case it was lost, be sure to check all possible locations and places you have previously visited before having a new one processed. Inform the closest Philippine Embassy/Consulate General about the issue or visit this page for more information.

To report a crime or accident:

  • Tokyo English-Speaking Police
    03-3501-0110 (Translation available 24 hours every day)
  • Police Consultation in English
    03-3503-8484 (Mondays-Fridays, 8:30am-5:15pm)

For Medical Support:

  • AMDA International Medical Information Center
    Offers services for tourists who need medical assistance in Japan,
    Available in English and Tagalog.
    Website | 03-5285-8088
  • Japan Medical Educational Foundation
    Search engine for medical institutions. Available in Japanese only.
    Website
  • Himawari (Tokyo Metropolitan Medical Institution Information Service)
    Medical information for residents of Tokyo.
    Available in English and Tagalog.
    Website | 03-5285-8181 (Daily 9am-8pm)
  • Japan National Tourism Organization (JNTO)
    A guide for foreigners who are feeling ill in Japan. Available in English.
    Website | 050-3816-2787 (Open 24 hours a day, 7 days a week)

For Travel Insurance concerns:

  • Tokio Marine Nichido Customer Center
    Website

For lost belongings:

  • Tokyo Metropolitan Police (Lost and Found)
    Website | 03-3814-4151
  • JR-EAST Customer Center (Lost and Found)
    Phone support service for foreign visitors lost-and-found
    Website | 050-2016-1603 (Daily except New Year’s holidays,
    10:00am-6:00pm)
  • Tokyo Metro Lost & Found Center
    Website | 03-5227-5741 (Daily, 9:00am-8:00pm)
  • Toei Transportation Customer Center (Lost and Found)
    Website | 03-3816-5700 (Daily, 9:00am-8:00pm)
  • Narita Airport (Lost and Found)
    Website | 0476-34-8000 (Open 24 hours a day, 7 days a week)
    If you do know where you lost the article, please check the website link for more information on more specific contact numbers
  • Haneda Airport (Lost and Found)
    Website | 03-5757-8107 (Daily, 9:00am-8:00pm)