The Embassy extends assistance to Filipino nationals who have serious illnesses in Japan. Oftentimes, these Filipino nationals have no family members present in Japan.

In these cases, the Embassy can:

  • monitor the patient’s condition by coordinating with the hospital and assigned doctors;
  • provide or coordinate the provision of consular services such as issuance of passport and travel documents, civil registration, and notarization services;
  • facilitate repatriation with the family, if needed; and
  • coordinate with the Department of Health (DOH) and other related offices regarding the arrangements upon arrival in the Philippines.

If the Filipino national is an OWWA member, please contact:

  • Philippine Overseas Labor Office (POLO) – OWWA
    03-6441-0959 (Monday to Friday except holidays, 9:00am to 04:00pm)
    Outside office hours, you may contact 070-3630-0167 or email

In case of ambulance/emergency rescue or even fire:

  • Call 119
  • Japan Helpline
    Hotline that entertains inquiries from a simple question to emergency assistance. Available in English.
    Website | 05-7000-0911 (Open 24 hours a day, 7 days a week)

For COVID-19 Information & Vaccination:

  • Bureau of Social Welfare and Public Health | Website

For medical support:

  • AMDA International Medical Information Center
    Medical information for residents. Available in English and Tagalog.
    Website | 03-5285-8088
  • Japan Medical Educational Foundation
    Search engine for medical institutions. Available in Japanese only.
  • Himawari (Tokyo Metropolitan Medical Institution Information Service)
    Medical information for residents of Tokyo.
    Available in English and Tagalog.
    Website | 03-5285-8181 (Daily 9am-8pm)