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Support for Residents

The survey conducted by the Ministry of Justice in June 2020 showed there are around 290,000 Filipinos living in Japan. The Philippines ranks as the fourth largest group of foreign residents in Japan.

The Embassy shall be responsible in ensuring the protection of the rights and interests of these Filipino nationals under its jurisdiction within the parameters allowed by the Japanese government.

To begin with, please check the following guidebook containing a variety of information addressing the different needs people are likely to have while living in Japan.

Guidebook On Living And Working In Japan

For consultation that primarily supports foreign nationals who live and work in Japan, please contact:

    • Foreign Residents Support Center (FRESC)
      Available in English
      05-7001-1000 (Mondays-Fridays 9:00am-5:00pm except holidays)
  • Yorisoi Hotline
    Provides counseling for all kinds of issues of foreigners such as visa, family, work everyday living, domestic violence, and others. Available in English and Tagalog.
    Website | 0120-279-338

For COVID-19 Information & Vaccinations:

  • Bureau of Social Welfare and Public Health | Website

For Medical Support:

  • Japan Helpline
    Hotline that entertains inquiries from a simple question to emergency assistance. Available in English.
    Website | 05-7000-0911 (Open 24 hours a day, 7 days a week)
  • AMDA International Medical Information Center
    Medical information for residents. Available in English and Tagalog.
    Website | 03-5285-8088
  • Japan Medical Educational Foundation
    Search engine for medical institutions. Available in Japanese only.
  • Himawari (Tokyo Metropolitan Medical Institution Information Service)
    Medical information for residents of Tokyo.
    Available in English and Tagalog.
    Website | 03-5285-8181 (Daily 9am-8pm)

For residents of Tokyo:

  • List of Municipal Offices in Tokyo | Website
  • Tokyo Electric Power Co. (TEPCO)
    Related to power failures and electricity charges of residents living within the 23 wards of Tokyo. Please refer to the website for other areas.
    Website | 01-2099-5002 (9:00am-5:00pm except holidays)
  • Tokyo Gas, Gas Leak Emergency
    Website | 03-6735-8899
  • Tokyo Bureau of Waterworks Customer Service (Water Leak Emergency)
    Inquiries regarding fees, repairing water leaks, or other related problems.
    Website | 03-5326-1101


  Japan Ministry of Justice. Guidebook on Living and Working in Japan
    Retrieved October 19, 2022