Social Security System (SSS) Office

The Social Security System (SSS) is a Philippine state-run pension fund that provides social security protection to workers in the private sector, including those in the professional and informal sectors. Guided by its mandate to promote social justice through savings, the SSS ensures meaningful social security protection for its members and their beneficiaries against the hazards of disability, sickness, maternity, old age, death, and other contingencies that may result in loss of income or financial burden.

With the support of the Department of Foreign Affairs, the SSS Japan Office was formally opened in Tokyo on October 27, 2025. This significant milestone not only strengthened the pension fund’s presence abroad but also made its programs and services more accessible to Overseas Filipino Workers (OFWs) and other kababayans residing in Japan. For the past decade, a steady growth in Filipino population in Japan has been observed – from approximately 210,000 individuals in 2014, the number of Filipinos residing in Japan increased to 330,000 in 2024. To date, the SSS Japan Office is one of 21 SSS foreign offices worldwide and one of five (5) located in the Asia and Pacific region.

The SSS Japan Office provides the following range of services to assist members in managing their social security records and processing their transactions while working or living abroad:

• Membership Registration and Updating of Records
  • Assistance with member account registration through the My.SSS Portal (https://www.sss.gov.ph/register-to-mysss/)
  • Receipt of requests for data amendment using the Member Data Change Request Form (https://www.sss.gov.ph/wp-content/uploads/2024/10/E4-Member-Data-Change-Request.pdf) and Pensioner’s Data Change Request Form (https://www.sss.gov.ph/wp-content/uploads/2024/10/Pensioners-Data-Change-PEN01439.pdf)
  • Issuance of SS Number to first-time applicants through the SS Number Online Issuance Facility (https://www.sss.gov.ph/become-an-sss-member/)
• Contribution Payment Inquiries
  • Verification of posted contributions in member’s record
  • Guidance on remitting contributions and advice on payment schedules (https://www.sss.gov.ph/ofw-member/)
  • Assistance in understanding the SSS Contribution Table (https://www.sss.gov.ph/sss-contribution-table/)
• Loan Application Assistance and Status Verification
  • Status verification of previously availed loans and checking of existing loan balances
  • Receipt and screening of SSS Loan applications (https://www.sss.gov.ph/loans/)
• Benefit Claims Guidance
  • Receiving and screening of SSS Claim applications for various benefits (https://www.sss.gov.ph/benefits/)
  • Guidance on eligibility requirements and filing procedures
• Acceptance of Compliance to Annual Confirmation of Pensioners (ACOP) Program
  • Acceptance of ACOP compliance documents to ensure continuous receipt of benefits (https://www.sss.gov.ph/comply-to-the-acop-program/)

In addition, the SSS Japan Office extends assistance in online registrations and transactions, addresses general inquiries, and gives members the help they need for smooth and efficient service.

Moreover, all transacting members are advised to take note of the following important reminders:

• Check the list of supporting documents for transactions: https://member.sss.gov.ph/members/rcsmi/RequiredDocuments.html
• Utilize the online services available through www.sss.gov.ph and the MySSS Mobile App
• For direct contact with SSS Japan Office, reach out to SSS Foreign Representative Kathryn Quinn E. Eusuya at japan@sss.gov.ph
• For Philippine-Japan Social Security Agreement inquires or concerns, contact the SSS Bilateral Agreements Department at bilad@sss.gov.ph
• For other OFW-related concerns, message the OFW Contact Services Section at ofw.relations@sss.gov.ph
• For any other SSS-related concerns, email usssaptayo@sss.gov.ph .

BY APPOINTMENT ONLY.
Scan the QR Code to schedule your visit.

Contact Information:

Quick Links:

1. To book for an appointment, please visit: https://outlook.office.com/book/SSSJapanAppointmentSystem@sss.gov.ph/s/Ogzp5i5RkEqobZj_RZ6hKg2
2. For the list of requirements, please visit: https://member.sss.gov.ph/members/rcsmi/RequiredDocuments.html