HIRING ADVISORY
MEMBER SERVICES OFFICER
Pag-IBIG Japan Member Services Desk

Job Description:
The Member Services Officer (MSO) provides frontline services at the Pag-IBIG Member Services Desk located at the Philippine Embassy in Tokyo, Japan. The MSO shall perform the following functions:

1. Provide information and guidance on Pag-IBIG Fund programs, services, and Republic Act No. 9679, particularly by responding to member inquiries and assisting clients in understanding their benefits availment;
2. Assist members in accessing Pag-IBIG Fund services, including explaining procedures, requirements, and available service channels, in coordination with the Filipino community and relevant stakeholders;
3. Process member transactions, including membership registration, promotion of online services, preliminary evaluation of submitted documents for loans and benefits;
   receipt of loans and claims applications;
4. Coordinate with the Pag-IBIG Fund Head Office on the processing and status of membership records, claims, and loan benefit applications, and provide updates to concerned members as appropriate;
5. Guide and facilitate members on the proper remittance of Pag-IBIG Fund contributions and loan amortizations through accredited remittance channels;
6. Submit periodic written reports of his activities to Pag-IBIG International Operations Group, a copy furnished the Head of Post; and
7. Perform such other duties and responsibilities as the Head of Post or the Chief Executive Officer may prescribe or assign from time to time.

Job Status: Local Hire

Qualifications:

1. Must be a Filipino citizen
2. Must be able to travel and work in Tokyo, Japan
3. Must possess an appropriate visa to be allowed to work for Pag-IBIG Fund from the time of application up to engagement. Individuals with temporary visa or non-working visa are not encouraged to apply.
4. Preferably a college graduate of any course
5. At least one (1) year of relevant experience in customer service
6. Proficient in Microsoft Word and Excel
7. Good written and verbal communication skills in English and Filipino
8. Able to work independently and collaboratively as part of a team
9. Capable of managing multiple responsibilities efficiently

Application Requirements:
Interested applicants must submit the following:

• Application Letter addressed to Atty. Eduardo L. Labo Jr., Acting Department Manager III, Pag-IBIG Foreign-based Offices Operations Department
• Updated Curriculum Vitae with ID picture
• Copy of Diploma, Transcript of Records and Certificate of Trainings (if any)
• Copy of valid visa as required in Item 3 of the Qualification
• Copy of Passport

Please send your application and supporting documents to Mr. Ardie L. Marcelino at almarcelino@pagibigfund.gov.ph.

The successful applicant is required to undergo security and background check prior to engagement and signing of contract.

Note: Deadline for submission is 16 January 2026

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